ERs open 24/7 — Fountain Hills (602) 671-7990 · El Mirage (480) 237-4922
FOR PARTNERS / BILLING & COLLECTIONS · ARIZONA
Billing and collections
When cash deteriorates, the instinct is to push harder on collections. It is the wrong end. Most revenue leakage is created at registration, days earlier, by someone under time pressure who had no idea the keystroke mattered.
What we do
Real-time eligibility verification at check-in
Demographic accuracy discipline
Authorization capture where payers require it
Coding by people who understand emergency medicine specifically
Denial management categorized by root cause and routed back to the department that creates it
Patient-responsibility collection with clear estimates, readable bills, and financial assistance that is offered rather than buried
How it works in practice
Emergency departments never condition care on coverage, so registration quality is often established after stabilization rather than at a before-service checkpoint — which makes it matter more, not less. The five metrics we run on: clean claim rate · denial rate segmented by reason · days in A/R · aged A/R over 90 days · net collection rate. Segmented by payer, monthly. The aggregate numbers tell you there is a problem; the segments tell you where.
Old page said Texas on an Arizona company’s site — corrected (audit finding #2).